Support
Returns & refunds.
Not quite right? No stress. We've made returns simple, fair, and human - so you can shop with confidence and get back to feeling good.
Step 1
Get in touch
Contact us within 30 days of delivery with your order number and the reason for return.
Step 2
Pack it up
Items must be unopened and in their original packaging. Return it to us exactly how it arrived.
Step 3
We check it
Once your parcel reaches us, our team will check it over to make sure it is in returnable condition.
Step 4
Money back
Approved refunds go back to your original payment method within 14 working days of inspection.
The detail
Our policy.
30-day window
You have 30 days from delivery to request a return. After that, we're unable to process refunds outside of damaged or faulty items. Items should be unopened, unused, and in their original packaging. All returned items will be inspected to check that they are eligible for a refund.
Damaged or incorrect items
If something arrives damaged or you've received the wrong product, get in touch on the Contact Us link below within 7 days of your order arriving, and we'll make it right.
Refunds
Refunds are issued to your original payment method within 5 working days of your return being approved. It can take up to 14 working days to show in your bank account. Original shipping costs are non-refundable unless the return is due to an error on our part.
International returns
International orders can be returned at your own cost, and follow the same steps as above, but may take a little longer to process. We'll keep things moving as quickly as we can. Please use a tracked service - we can't take responsibility for parcels lost in transit.
Need a hand?
Send us a message and we'll get back to you within 2 working days.